Privacy Policy

Aasha One Technologies Pvt. Ltd.  ·  Last updated: August 2026

Aasha One Technologies Pvt. Ltd. ("Aasha One Technologies," "we," "us," or "our") operates JAM (Join A Match), a sports matchmaking platform ("JAM," the "App"). This Privacy Policy explains what information we collect from users ("you") of the App and website, how we use it, and the choices you have. By creating an account or using JAM, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

• Account information: your name and phone number, collected at signup to create and secure your JAM account and to allow other users and venue owners to identify you within the platform.
• Location data: your device's location, collected only when you actively use location-based features of the App, such as checking in at a venue or a scheduled match. We do not track your location continuously or in the background.
• Payment and transaction data: records of payments made through eSewa for pickup games, including booking amount, date, and status. Payment card or wallet credentials themselves are handled directly by eSewa and are not stored by JAM.
• Usage data: information about how you use the App, including bookings made, matches joined or created, and standard device and app diagnostic information such as crash logs and app version, used to maintain and improve the service.

2. Why We Collect It

• To create, maintain, and secure your JAM account, and to allow you to be identified by other players and venue owners you interact with on the platform.
• To match you with venues, players, and pickup games near you, based on your activity and, where applicable, your location.
• To process bookings and payments through eSewa, and to pay out venue owners for completed bookings.
• To communicate with you about your bookings, matches, and account activity, including confirmations, reminders, and important service updates.
• To maintain the safety, security, and integrity of the JAM platform, including detecting and preventing misuse.

3. Payment Processing via eSewa

JAM uses eSewa as its payment partner to process bookings made through the App. When you make a payment, your payment details are collected and processed directly by eSewa in accordance with eSewa's own privacy policy and terms of service. JAM receives confirmation of successful payments and transaction records (such as amount, date, and booking reference) from eSewa, but does not collect, store, or have access to your underlying payment credentials, such as your eSewa PIN, linked bank details, or card numbers.

4. How We Share Information

• With venue owners, limited to the information needed to fulfil a booking, such as your name, phone number, and booking details.
• With eSewa, limited to what is required to process a payment for a booking.
• With service providers who help us operate the App (such as cloud hosting and analytics providers), under obligations to protect your information and use it only for the purposes we specify.
• Where required by law, or to protect the rights, safety, or property of JAM, our users, or the public.

We do not sell your personal information to third parties.

5. Data Storage and Security

Your information is stored on secure cloud infrastructure with industry-standard safeguards, including encryption in transit and access controls limiting who within Aasha One Technologies can view user data. While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account and booking information for as long as your account remains active, and for a reasonable period afterward as needed to resolve disputes, enforce our agreements, and comply with legal obligations. You may request deletion of your account and associated data at any time, subject to records we are required to retain by law.

7. Your Choices and Rights

• You may access, update, or correct your account information at any time within the App.
• You may disable location access through your device settings; certain features, such as venue check-in, may not function without it.
• You may request deletion of your account by contacting us using the details in Section 10.

8. Children

JAM is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be notified through the App or website. Your continued use of JAM after changes take effect constitutes your acceptance of the updated policy.

10. Contact

For privacy questions or requests, contact Aasha One Technologies Pvt. Ltd. at jamjoinamatch@gmail.com or +977-9768592286 (also reachable via WhatsApp), Kathmandu, Nepal.